HAPPY FORM

Client information                                                                                                                               View Client
Client Organisation
Client Contact
Telephone No.
Email Address
 
Please check the information above and correct it if necessary and then complete the rest of the form.
Your assessment will help us to deliver a better service in the future.
How would you assess our service on the following criteria?
Please rate the following statements on a scale of A–G, where A indicates your strongest level of agreement and G your strongest level of disagreement (or N/A if the statement is irrelevant).
< Agree Disagree >
N/A
A B C D E F G
1. The response to our initial enquiry was prompt and efficient
2. We found the briefing and scoping process straightforward
3. The team displayed good knowledge of our sector and concerns
4. We were happy with the final delivery and follow up
5. Estimates for time and cost were prompt and easy to understand
6. Adequate information was provided in advance about the timing of production and the review process
7. We felt adequately informed throughout the job
If you did not feel adequately informed what would have helped?
< Agree Disagree >
N/A
A B C D E F G
8. The quality and timeliness of the work was of a consistently high standard
9. We experienced sufficient face-to-face contact
10. The balance of phone, email, fax and face-to-face contact was appropriate
11. Image Line staff were always presentable
12. Image Line staff were consistently friendly and helpful
13. We felt respected and valued as a customer throughout
Design and Print
< Agree Disagree >
N/A
A B C D E F G
14. Our brief was interpreted quickly and appropriately
15. An appropriate range of quality ideas was presented to choose from
16. The quality and implementation of creative ideas was of a high standard
17. The rendition of artwork from the concept was accurate and of a good standard
18. Creative work was consistently well presented
19. Print production was well managed
20. We were happy with the quality of the work produced by the printers used
21. The final product met our expectations
Exhibition
< Agree Disagree >
N/A
A B C D E F G
22. The creative concept for our exhibition presence was good
23. A good level of contact and support was provided throughout preparation and the exhibition
24. The stand conveyed the positioning and messages we wished for
25. The display stand provided met our expectations
26. The stand catered well for the level of traffic received and the needs of our staff
27. Using Image Line services made the exhibition less stressful
28. All products and materials were returned quickly and in good condition
PR
< Agree Disagree >
N/A
A B C D E F G
29. We are happy with the level of service we are getting
30. The Image Line team is proactive and creative in developing ideas for PR
31. The response was timely and creative
32. The initial range of publications chosen was good
33. The range of publications achieved gives us good coverage
34. Overall we are happy that we get adequate and appropriate placements
Would you prefer to have a single point of contact in Image Line or to reach the responsible individual?
In the future
Would you choose Image Line to perform further work for you (your company), when appropriate?
Would you be prepared to recommend or provide references to potential new clients?
Recommend        Provide reference   
Are you aware of any organisations that might benefit from our services?
Thank you for giving an honest assessment. We work to continuously adapt and improve our
services to achieve a better result for our clients.
Post:Image Line Communciations Ltd., 1A Zetland House, 5-25 Scrutton Street, London EC2A 4HJ